Posted by
Mark Radulich on Tuesday, July 08, 2008 12:36:15 AM
I’ll be the first one to admit when things are going bad in this
economy and I hold no punches nor do I have any sacred cows. In the
free-market of criticism, everyone is fair game. You’ve heard me
skewer the car companies and the oil companies as well as any number of
other global enterprises when I believe they are doing bad things or
are contributing to an inevitable bubble bursting.
Now with the news that Starbucks’ recently returned chief executive
officer, Howard Schultz, has announced that the company was applying
the brakes on the Starbucks express growth strategy and closing 600 of
its 16,000 stores worldwide, one would think that I’d be quick to jump
on the bandwagon proclaiming that this is yet another example how of
economy is tanking.
On NPR’s Weekend Edition Saturday, July 5, 2008 it was stated that,
“Starbucks’ retail woes may indicate a larger slump in the retail
sector. The coffee chain announced this week that it’s closing about
600 stores, but it’s not the only chain slimming down to meet hard
economic times.
Retail consultant Howard Davidowitz says consumers are going to get
so scared they will start saving and that fear will also lead them to
spend less.”
There are a slew of these sorts of reports going around blaming the
closure of 600 stores on what looks to be a looming recession.
However, a deeper look into these stories shows that coffee drinking
isn’t slowing down nor are people backing away from the “coffee shop
culture” that Starbucks commoditized and was successful with.
So what exactly is going on here?
Lewis Black once quipped that, “if you walk to the end of the block
(The corner of South Shepherd and West Gray in Houston, TX), there sits
a Starbucks. And directly across the street — in the exact same
building as that Starbucks — there is… another Starbucks. There is a
Starbucks across the street from a Starbucks! And ladies and gentlemen,
THAT is the end of the universe.”
When he originally told this joke I thought he meant the ones in
Northridge, CA that I discovered eight years ago. Alas, no, there are
many locations across the US that feature a Starbucks across the street
from a Starbucks. In fact, developers recently added on an entire wing
to our local mall here in a popular suburban location outside of the
city of Tampa, FL that features an Apple Store, Torrid, Books-a-Million
and a some other mid – to high end stores, and of course a Starbucks.
However, there was already a Starbucks at the other end of the mall.
That makes 2 in the same building folks.
The problem with Starbucks is not necessarily joblessness or a
looming recession. I get people all of the time in my office with no
pot to pee in and no job but they are usually sporting anything from
overpriced coffee drinks to overly sugared energy drinks; trust me when
I tell you, in America, even the poor somehow get their caffeine drinks
from somewhere and it ain’t their own home.
The problem is that there are limits to growth and if you flood the
market with your product eventually the market becomes to saturated to
sustain it. There is a fine line between convenience and over
saturation and Starbucks blew past it probably about 600 stores ago, if
not more. Even if the economy and the US dollar were sound and things
were looking good, I doubt Starbucks could have avoided this fate.
Aside from there being way too many too close together, like in the
same mall or across the street from one another, Starbucks the product
has lost its luster and novelty in the eyes of the consumer.
Along side of reports that the economy has hit Starbucks hard are
even more stories about dissatisfied customers. Apparently when you
pay for a $4 dollar cup-a-Joe, you are not just paying for the drink
but for the experience as well. People want to drink their beverage
kibitz about how hard it is to live with ones parents or complain about
how George W. Bush is a Nazi, or whatever is you people babble on
about. The point is that, many of the new Starbucks stores are not
made for lounging. They are coffee stands; come in, order, get out!
Well you can get that and better coffee for cheap at 7-11 or Dunkin
Donuts. Unless you make a superior product (which they don’t) there
has to be some other facets of the product that will make people spend
the extra money, whether it’s value, experience or even culture cache.
However, once you’ve lost some or all of those variables your product
is merely overpriced and you lose sales. That’s the story with
Starbucks so far.
So let’s have no more of this rubbish about how what happened with
Starbucks is a sign of a failing economy. All this really is, is a
sign that Starbucks expansion plan makes no logical economic sense and
a correction is long overdue.